Privacy Policy

Family Holiday Promise places a high priority on protecting your privacy. This privacy policy was created to demonstrate our commitment to the privacy of our Web site users. This policy explains what types of information is collected by Family Holiday Promise’s Web site and how this information is used.

Our Commitment to Our Donors

We will not sell, share, or trade our donors' names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations.

Information You Provide

Some elements of our Web site, may ask you to submit Personal Information for you to benefit from the specified features or participate in a specific activity, such as newsletter subscriptions or donation processing.  For example, if you sign up for email, we request Personal Information such as your name and email address.  If you make a donation on the Web site, we will collect your credit or debit card or other financial account information.  We may combine the information you submit through the Web site with other information we have collected from you, whether on-line or off-line.  We treat the combined information in accordance with this Privacy Statement.

Email Privacy: Family Holiday Promise does not provide, sell, or rent email addresses to anyone outside the organization. We may use this information for specific, limited purposes. You may always "opt-out," either now or at any time in the future if you do not wish to receive our messages.

IP addresses: An IP address is a unique identifier that certainelectronic devices use to identify and communicate with each other on the Internet. When you visit our Web site, we may view the IP address of the device you use to connect to the Internet. Family Holiday Promise uses your IP address to help diagnose problems with our server, to enhance our Site and for statistical metrics used to track website visitor traffic.

Social Media Widgets: Our Site may include social media tools, including social media widgets or plug-ins, to connect you to your social media accounts.  These features may set a cookie or use other automatic collection and tracking technologies to collect information about you and your use of the social media features through and in connection with the Web site. These social media tools may be hosted by a third party.  Your interactions with these tools and the corresponding social media platforms are governed by the privacy policies of the companies that provide such platforms.

Cookies:  Like many companies, our Web site may use “cookies” to help make sure the Web site is meeting the needs of its users and to help us make improvements. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites.  We may use cookies set by us on the Web site to tell us, for example, whether you have visited us before or if you are a new visitor.  We use third-party cookies set by our service provider, Google Analytics, to collect information about how visitors use the Site, including how long you spend on each page, and how you got to the Web site.  We do not use data collected by cookies to identify who you are.  We do not allow Google to use or share our analytics data.

You can refuse our use of some or all cookies by turning off the use of cookies in your web browser.  If you use your browser settings to block all types of cookies you may not be able to access all or parts of the Web site or functionality may be limited.  You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it.  You can also set your browser to turn off cookies. Each browser has a different procedure for disabling the use of cookies.  The Help function within your browser should tell you how.

Google Analytics:  We use Google Analytics, which is provided by Google Inc.  It uses cookies to collect, for example, information about the operating system and the browser that you use, your IP address, the website you previously accessed (referrer URL) and the date and time of your visit to the Web sites.  On subsequent repeated visits to the Web sites, frequently used information is automatically displayed for you.  We are able to track your usage patterns with the help of the cookies.  The information generated by cookies about the use of the Web sites is transmitted to a Google server, which may be located within or outside of, the United States, and stored there. Google will use this information to evaluate your use of the Web sites. Google may transfer these rights to third parties insofar as it is required to do so by law or in order that data may be processed on Google’s behalf.  By accepting this policy, you consent to the processing of your data by Google.

How We Use the Information We Collect

We use Personal Information submitted by you or otherwise collected through the Site and through other sources for the purposes described in this Privacy Statement and as otherwise described to you at the point of collection.  Generally, we use the information you provide to us for the reason for which it was provided. For example, if you sign up to receive email notifications, we will contact you by email. If you provide us with information to make a donation, we will use the information to process your donation.  Specifically, we may use Personal Information from or about you:

  1. to respond to your inquiries and to send you information that you request and to process your donations;
  2. to send you important information regarding our relationship with you or regarding the Site, changes to our terms, conditions, and policies, and other administrative information;
  3. to notify you about upcoming events and donations;
  4. to promote our products and services, and the products and services of our community partners;
  5. for our business purposes, such as data analysis, audits, recordkeeping, developing new products or services, enhancing the Site, improving our services, identifying Web site usage trends, optimizing your experience on the Site, and determining the effectiveness of our fundraising campaigns;
  6. if you choose to complete a survey, we may use the information for purposes of evaluating your feedback from the survey; and
  7. if we intend to collect and use Personal Information for another purpose, we may seek your permission at the time the information is collected.

We may use any information that does not personally identify you, your computer, or your device, for any purpose.


Family Holiday Promise will take reasonable steps to protect the information collected and provided via this Web site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.  However, you should understand that no transmission over the Internet is ever fully secure.  Also, Family Holiday Promise uses reasonable efforts to ensure that the website is generally available.  However, there will be occasions when access to the Site will be interrupted or unavailable.  Family Holiday Promise will use reasonable efforts to minimize such disruption where it is within its reasonable control.

Data Retention: We generally retain Personal Information for so long as it may be relevant for the purposes identified in this Privacy Statement unless a longer period of time is required by law.

Links to Third Party Sites

This Web site may contain links to other Web sites for the convenience of users in locating information, products, or services that may be of interest.  If you access a third-party website from a link on this Web site, any information you disclose on that website is not subject to this Privacy Statement.  It is possible that these links may be used by third parties or others to collect personal or other information about you.  Family Holiday Promise is not responsible for the privacy practices of such websites, advertisers, or third parties or the content of such Web sites and it is your sole obligation to review and understand the privacy practices and policies of these other Web sites. Family Holiday Promise does not control these third parties’ use of cookies, collection of information, or how they manage such information.  It is solely your obligation to review and understand the privacy practices and policies of these other Web sites, advertisers and any third parties

Right to Change Privacy Statement

Family Holiday Promise reserves the right at any time to modify, alter, or update this Privacy Statement.  Your use of the Web site following any changes means that you agree to follow and be bound by the Privacy Statement as changed, subject to limitations under applicable law.  Any change to this Privacy Statement shall be effective as to any user who has visited this Web site before the change was made. Please review this policy periodically, and especially before you provide any Personal Information to us.  The Privacy Statement was last updated on September 18, 2019.